Update Microsoft Dynamics CRM 2016 Customer Service MB2-714 practice questions Passtcert

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Share some Microsoft Specialist exams for Microsoft Dynamics CRM MB2-714 exam questions and answers below.
You plan to create a service activity. You need to identify which resources can be added to the service activity. What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution, 
A. a user 
B. a territory 
C. a business unit 
D. a facility 
Answer: A

You have a Dynamics CRM organization. You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases. Which technology should you recommend? 
A. Microsoft Parature 
B. the Engagement Hub 
C. the interactive service hub 
D. the Integrated Desktop Agent 
Answer: D

You need to ensure that all of the resources for a scheduling activity are from the same site. What should you use? 
A. a selection rule 
B. a resource group 
C. a service level agreement (SLA) 
D. a field security profile 
Answer: C

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